CUA and HBF putting members first

We understand you’ll have some questions about HBF and how this change might affect you and your health cover – and the good news is, not much is changing. We have included some additional information below and encourage you to reach out to directly CUA Health if you have any additional questions

If you’re looking to review your health cover, HBF have affordable options that may suit your needs and budget.

CUA Covid-19 Payment FAQs

HBF made a commitment to its members that we would not benefit financially from the COVID-19 pandemic. We promised that if HBF recorded any extra profits as a result of members not being able to use their health cover due to the temporary suspension of non-urgent hospital and ancillary treatment, this money would be returned to them. Now that HBF has acquired CUA Health this commitment is being extended to CUA Health Members.

We are currently reviewing the details of the surplus repayments so are unable to confirm eligibility, timing or amounts at this point in time. Eligible members will be communicated with in the coming months as this progresses.

We are currently reviewing the details of the surplus repayments so are unable to confirm eligibility, timing or amounts at this point in time. Eligible members will be communicated with in the coming months as this progresses.

We are currently reviewing the details of the surplus repayments so are unable to confirm eligibility, timing or amounts at this point in time. Eligible members will be communicated with in the coming months as this progresses.

We are currently reviewing the details of the surplus repayments so are unable to confirm eligibility, timing or amounts at this point in time. Eligible members will be communicated with in the coming months as this progresses.


General FAQs

The decision allows Great Southern Bank to focus on their core banking business and supports their purpose of helping all Australians own their own homes. CUA Health and HBF are closely aligned, we’re both purpose-driven organisations with a long history of delivering for members in the moments that matter, so it’s a decision that makes sense for both organisations.

Our sale to HBF is great news for members, HBF have a track record of keeping premium increases low and are committed to putting their members first. In the short term, there will be no changes to your cover or the way you currently interact with CUA Health. As HBF build on their growth strategy to become a truly national organisation they’ll be putting our members’ interests first, and believe that any changes that arise from this process will be positive.

Your coverage will remain the same. We will communicate with you regularly and make sure you’re kept up to date on any changes in the future. Our sale to HBF is great news for members, as we work to maintain the benefits you receive as part of your cover.

At this stage, there are no changes to your policy, and you can continue to use your health cover the same way as you always have. If there are changes in the future, you will be communicated to with appropriate notice including how the changes might impact you.

Your premiums will remain the same. We will communicate with you regularly and make sure you’re kept up to date on any key changes in the future. Our sale to HBF is great news for members, as it brings the benefits of being with a not-for-profit fund that has scale, helping to keep downward pressure on premiums and maintaining the benefits you receive as part of your cover.

You can continue to claim as normal. There will be no changes at this stage to the way you use your health cover or interact with CUA Health. If there are any changes, HBF will communicate with you directly and make sure you’re kept up to date on what you need to do. You can continue to manage your policy via the CUA Health member portal and the CUA Health app.

If you want to make a change to your health cover, you can continue to call, email, or use CUA Health’s online member services to make a change to your policy. HBF will communicate with you regularly and make sure you’re kept up to date on any changes in the future.

If you are interested in finding out more about health insurance, please contact us on 1300 499 260.

Yes, you can continue to make changes to your health cover, including switching to open products. We will communicate any changes to you directly and make sure you’re kept up to date with any key changes to your policy. If you are interested in finding out more about your CUA Health policy, please contact us on 1300 499 260.

Yes, you can continue to access or contact CUA Health the way you normally do. You can continue to manage your policy via the CUA Health member portal and the CUA Health app. We will communicate any changes to you directly and make sure you’re kept up to date with any key changes.

Yes, you can continue to claim the way you normally do. You can continue to manage your policy via the CUA Health member portal and the CUA Health app. If there are any changes to the way you will claim in the future, HBF will communicate any changes to you directly.

Your premiums will remain the same. You will continue to receive a 4% discount on your CUA Health insurance premium when you register to pay your premiums by direct debit from a Great Southern Bank transaction account*. There are a lot of synergies between the two organisations, with HBF offering a 4% discount if members pay via direct debit.

If you have any issues you can continue to call 1300 499 260 or email us and someone will be able to help you. HBF will communicate with you regularly and make sure you’re kept up to date on any changes in the future.

While there is no obligation to change your cover, anyone can purchase a HBF product. If you would like to see which product might suit your needs, you can visit the Product Recommendation Tool on the HBF website.

Once you’re an HBF member, you will be able to access all the additional benefits of HBF membership.

There will be no changes to the way you currently interact with CUA Health. While there will be changes to the way that CUA Health team members work in time, the primary aim is to ensure minimal disruption to members. You can continue to contact CUA Health and claim as normal. We will contact you if there any changes to how you manage your policy or contact us.


Privacy FAQs

HBF have purchased CUA Health. As an Australian operated organisation, HBF are required to adhere to strict privacy laws. You can rest assured that your personal information will continue to be handled in accordance with the Privacy Act, ensuring a high standard of privacy, security and respect is maintained. HBF will send out a new privacy collection statement in the future. In the meantime, you can view this here.

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* The 4% discount is applied to CUA Health premiums paid by direct debit from a Great Southern Bank transaction account. CUA Health reserves the right to amend or remove the discount and any qualifying criteria at any time. We will always provide you with reasonable notice before exercising this right.