CUA Health members may experience intermittent service disruptions when attempting to access their CUA Health Digital Services between 8:00pm AEST Wednesday 27 October 2021 and 10:30pm AEST Wednesday 27 October 2021, while scheduled maintenance is performed on our system. We apologise for any inconvenience.
Visiting an Extras practitioner Show content
Do I need to bring anything with me? Show content
It’s a good idea to bring your CUA Health card with you to your appointment. If your practitioner uses HICAPS, you can make your extras claim on the spot and only pay the difference.
What if I don’t have a card or they don’t offer HICAPS? Show content
You can still claim your Extras benefit, just pay for your treatment and be sure to get an invoice. You can then lodge your claim using the CUA Health Mobile Claiming app, Online Services, by visiting a Great Southern Bank branch, by fax or by mail.
Mobile claiming: With the CUA Health Mobile Claiming app, you can use your smartphone to claim on Extras. To claim, all you need to do is take a photo of your invoice and then submit it with just the click of a button. You don't need to fill out any paperwork. Our app is free to download and works on Iphones, Android phones and most tablets. To download the app, just head to the App store or Google Play and search "CUA Health".
Online services portal: You can claim benefits online for the following services: General dental, Optical, Physiotherapy, Chiropractic & Osteopathic, Occupational therapy, Dietitian, Podiatry, Speech therapy and Exercise physiology.
Extras claims of up to $300 are assessed online immediately, so you'll know straight away how much you'll get back from your claim.
Visiting the dentist Show content
How does my dental claim work? Show content
Because there are a number of treatments you can get at the dentist, CUA Health offers a specific claim amount for each treatment or a percentage back, depending on your Extras cover .
For example, if you have Total Extras and you were to go to the dentist for your regular check up and get your teeth cleaned and have a fluoride treatment, your total bill may be $180. Based on your Total Extras benefits, you'd then be able to claim:
$35 for periodic oral examination
$70 for scale and clean
$22 for fluoride treatment
= $127 total
If your dentist offers HICAPS, you’ll claim $127 from CUA Health on the spot and pay the remainder $53 directly to your dentist.
Bonus Dental Check-ups at any provider of your choice
On Total and Classic extras you will receive additional General Dental benefits at any provider or your choice, to help reduce or eliminate the cost of dental care. For *routine dental services, to a total value of $250 per visit (with no gap to pay), for the first visit every year for adults and for two visits every year for dependents under 23. Dependents under 23, can also claim one mouth guard every year (item 151).
On Essential extras, only dependents under 23 receive no out-of-pocket expenses up to a total value of $250 per visit for the first two visits every year for *routine dental services. (*Routine dental services items: 011,012,114,121.)
Visiting the optometrist Show content
What happens if I need an eye examination? Show content
When you visit an optometrist, Medicare will cover the cost of your routine eye check every 3 years (if you’re under 65) or every year (if you’re 65+).
Having extras cover will get you access to get benefits for prescription lenses and contact lenses, up to your policy limits.
What if I need prescription glasses or contact lenses? Show content
CUA Health makes claiming on prescription eyewear simple. You can claim 100% up to your annual limit towards Prescription lenses (includes frames when invoiced together) and Contact lenses.
Better still, many optometry retailers offer CUA Health policy holders discounts on glasses frames and lenses. Click here for full details on these discounts.
Visiting the physio Show content
What happens if I visit the physio? Show content
If you have an injury and want to visit the physio, you can claim your appointment on your Extras benefits. Your first appointment for your injury will be considered your ‘initial visit’ and you’ll be able to claim a little bit more. Each visit for the injury thereafter is considered a ‘subsequent visit’.
If you were to experience a second injury in the calendar year and return to the same physio, you would be able to claim another ‘initial visit’. There is a maximum of 3 initial visits you can claim per calendar year.