Information for CUA Health members: your COVID-19 questions


Yes, CUA Health is delaying all premium increases until 1 October 2020.

You don’t need to take any action, changes will be applied automatically to your policy.

For the majority of members, there will be no change to your premium on 1 April 2020. We will communicate with you shortly to confirm your new premium.

For any policies receiving a premium decrease from 1 April 2020, we will still be applying this change as planned from April.

When you pre-paid your premium, it was paid at the rate before the increase, so your premium will not be affected.

Changes will be applied automatically, so there is no need for you to do anything.

The planned reduction in the Australian Government rebate will be delayed for 12 months.

Changes to your policy (excluding the premium increase) previously communicated will still occur from 1 April.

If you’re experiencing financial difficulty or a loss of income because of COVID-19, you can suspend your policy and premium payments for three months by phoning CUA Health on 1300 499 260. If you require treatment while your policy is suspended, you should contact CUA Health and we will work with you to reactivate the policy.

For the duration of the COVID-19 pandemic, CUA Health will cover members for all in-hospital COVID-19 treatment irrespective of your level of hospital cover, provided you have held your CUA Health hospital policy for at least two months.

There are a number of reasons that Extras Cover continues to provide value at this time:

  • CUA Health will pay benefits for phone or video consultations provided by a range of allied health practitioners until 31 March 2021. This applies to services for psychology, speech pathology, dietetic advice (including nutritionists), physiotherapy, occupational therapy, exercise physiology, podiatry and counselling. These benefits will be available where your Extras policy already covers this type of service, provided you have served any applicable waiting period.
  • Although some in-person services may be limited, the current Government advice allows providers like dentists and optical dispensers to still perform emergency procedures or provide services should people require them.
  • Keeping your policy will ensure that when all services resume, you won’t need to re-serve any waiting periods and you won’t lose any loyalty limits already accrued.

Whilst elective surgeries have been temporarily cancelled due to COVID-19, your policy will still cover you for any urgent admissions (provided they are covered under your policy and you have served your waiting periods). If you do decide to cancel or downgrade your policy, you will need to re-serve any waiting periods that you have already served if you decide to resume cover in the future. If you have been financially impacted by COVID-19, you could instead ask about suspending your CUA Health policy and premium payments for up to three months, which means you won’t need to re-serve waiting periods.

Back to Guide
Related articles