Is CUA Health delaying the 1 April 2020 premium increase?Show content
Yes, CUA Health is delaying all premium increases until 1 October 2020.
I have already received a letter about the premium increase, what do I need to do?Show content
You don’t need to take any action, changes will be applied automatically to your policy.
Will my premiums remain the same as March 2020?Show content
For the majority of members, there will be no change to your premium on 1 April 2020. We will communicate with you shortly to confirm your new premium.
My premium was due to go down on 1 April, will this still happen?Show content
For any policies receiving a premium decrease from 1 April 2020, we will still be applying this change as planned from April.
What if I have prepaid my premiums for the next 12 months already?Show content
When you pre-paid your premium, it was paid at the rate before the increase, so your premium will not be affected.
Will CUA Health update my direct debit amount? Show content
Changes will be applied automatically, so there is no need for you to do anything.
Will there be any changes to the government rebates that apply to private health insurance from 1 April?Show content
The planned reduction in the Australian Government rebate will be delayed for 12 months.
I was advised that there were features of my policy changing. Will these changes still be happening?Show content
Changes to your policy (excluding the premium increase) previously communicated will still occur from 1 April.
If I have been financially impacted by COVID-19, are there any other ways CUA can support me? Show content
If you’re experiencing financial difficulty or a loss of income because of COVID-19, you can suspend your policy and premium payments for three months by phoning CUA Health on 1300 499 260. If you require treatment while your policy is suspended, you should contact CUA Health and we will work with you to reactivate the policy.
What happens if I need private hospital treatment relating to COVID-19?Show content
For the duration of the COVID-19 pandemic, CUA Health will cover members for all in-hospital COVID-19 treatment irrespective of your level of hospital cover, provided you have held your CUA Health hospital policy for at least two months.
Why should I keep my Extras cover?Show content
There are a number of reasons that Extras Cover continues to provide value at this time:
- CUA Health will pay benefits for phone or video consultations provided by a range of allied health practitioners until 31 March 2021. This applies to services for psychology, speech pathology, dietetic advice (including nutritionists), physiotherapy, occupational therapy, exercise physiology, podiatry and counselling. These benefits will be available where your Extras policy already covers this type of service, provided you have served any applicable waiting period.
- Although some in-person services may be limited, the current Government advice allows providers like dentists and optical dispensers to still perform emergency procedures or provide services should people require them.
- Keeping your policy will ensure that when all services resume, you won’t need to re-serve any waiting periods and you won’t lose any loyalty limits already accrued.
Why should I keep my Hospital cover? Show content
Whilst elective surgeries have been temporarily cancelled due to COVID-19, your policy will still cover you for any urgent admissions (provided they are covered under your policy and you have served your waiting periods). If you do decide to cancel or downgrade your policy, you will need to re-serve any waiting periods that you have already served if you decide to resume cover in the future. If you have been financially impacted by COVID-19, you could instead ask about suspending your CUA Health policy and premium payments for up to three months, which means you won’t need to re-serve waiting periods.
